Avantix celebrates New Home Owners Day with AusHomes, digitising their records

May 1, 2018

Avantix digital scanning services celebrates New Home Owners Day by congratulating AusHomes on their foresight in digitising their new home build records.

Murarrie, Australia - May 1, 2018 /PressCable/ —

On New Home Owners Day (May 1), Avantix would like to congratulate AusHomes, builder of new houses and apartments, who goes above and beyond legislated requirements to bring exceptional customer service to those fortunate enough to celebrate this day in the home they chose to build.

By taking the simple, yet significant, step of digitising their build records, AusHomes gain a quinella of advantages: exceptional customer service, efficient administration, exceeding legislative requirements, protecting themselves in rare cases of dispute, and reducing business costs.

“We made the decision to start digitally scanning our build records some years ago,” says Brett Shepherd, CEO of AusHomes. “The benefits can be seen across our business.”

AusHomes is based in Queensland where regulations require builders to provide 6 or 12 month guarantee on non-structural work. For structural work, complaints can be lodged within 6 years and 6 months of the build completion date.

Understandably, in a climate where the costs of physical storage is rising rapidly, most builders only keep records for the minimum required time.

By changing to digital scanning, AusHomes is able to retain records indefinitely, meaning that not only do they far exceed legislative requirements, any future changes to legislation will be met without additional cost or change of practice.

Though complaints about AusHomes’ work are rare, disputes about alleged defective work are an inevitable part of the business of a builder. Unfortunately, not all complaints are genuine. Maintenance of thorough records are a first line of defence for builders in instances where an unscrupulous homeowner tries to incorrectly place blame at the feet of the construction company.

“When this happens, out comes the digital files,” says Shepherd. “For the protection of the company, we digitise all records including photographs of the home just before handover of the keys.”

A more joyful benefit to digital scanning of records is when satisfied customers make contact, sometimes years or even decades down the track, to find out details of their home. “Though we hand over certificates and an information pack along with the keys at the completion of the build, over time a lot of people lose them,” says Shepherd.

Questions range from the aesthetic (what paint colour was used, or the source of the roof tiles) to the practical (where the sewage outlet is located, or for copies of plans prior to renovation). It gives Shepherd great satisfaction that, thanks to all records being instantly available and highly searchable, most questions can be answered within the customer’s phone call. This is a win both for customer service (it is telling that many AusHomes customers are repeat customers) and administration efficiency, with requests for information now taking minutes rather than hours.

The flow-on effect is reduced costs. Shepherd estimates that file maintenance expenses, including the digital scanning services provided by Avantix, are now 10% of what they were prior to implementing the AusHomes digital records strategy. With adding hundreds of new home records to the archives annually, this percentage will fall further in future years.

Avantix, a leading scanning specialist, congratulates AusHomes on their forward thinking approach to their business.

“By taking this progressive step, AusHomes is in the best position to provide full support for their customers well beyond mandated timeframes,” says Duncan Lord, Avantix CEO.

Persons interested in learning more about Avantix’s professional scanning services for the building sector (including more detail about the AusHomes project) can visit the website at www.avantix.com.au/insights

Contact Info:
Name: Duncan Lord
Organization: Avantix
Address: Unit 3, 20 Smallwood Place, Murarrie, QLD 4014, Australia
Phone: +61-1300-751-695

For more information, please visit https://www.avantix.com.au

Source: PressCable

Release ID: 338713

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The 2026 election could reshape healthcare

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What all this energy leads to will depend on what happens in November. The candidates themselves are framing the stakes in those existential terms.  Sign up for the Good Medicine newsletter Our political wellness landscape has shifted: new leaders, shady science, contradictory advice, broken trust, and overwhelming systems. How is anyone supposed to make sense of it all? Vox’s senior correspondent Dylan Scott has been on the health beat for a long time, and every week, he’ll wade into sticky debates, answer fair questions, and contextualize what’s happening in American health care policy. Sign up here. “Medicare for all is where we need to go,” Abdul El-Sayed, the Democratic candidate in the Michigan Senate race whose support for the policy has been widely covered, said during an August interview with CNN. “And my hope is, both coming out of the 2026 midterms and then out of 2028, that we’re going to be on our way to a Senate majority to be able to get this done.” Real change will have to wait for the 2028 presidential election and a new occupant in the White House. But this year’s midterms are still a make-or-break moment: The candidates who get elected this year, and how they shape the upcoming presidential primary debate and actions in Congress, will determine whether healthcare reform happens at all.  If you’re fed up with the state of American healthcare, and you want to see a change, you should show up for the midterms on Tuesday, November 3. Big midterm wins can beget big healthcare wins  The classic pattern in American elections is that more voters go to the polls during presidential campaigns than during the midterm elections when only House and Senate seats are on the ballot. Turnout has started to tick up for the midterms in recent years, but it still trails behind presidential years. Midterms suffer from the perception that there’s not as much at stake if the White House is not on the line. But that’s never been strictly true.  Midterm elections are extraordinarily important in shaping the future of policymaking, even if the payoff is delayed. They help determine both the character of the Congress that could eventually pass a major bill after the next presidential election, and the kind of ideas and policies that are going to be prioritized. “Voters should see 2026 and 2028 as the elections that will guide the next big change in our healthcare system,” said Natalie Davis, CEO and co-founder of the advocacy group United States of Care, in a statement to Vox. “These elections will be how voters’ demands are heard — and will tell us whether the next real window for change will come with serious reforms or missed opportunity.” A walk through the recent history of healthcare reform should help make the stakes of the 2026 elections clear. In 2006, the national mood looked similar to what we’re seeing today. A very unpopular Republican president was in office, and the country had soured on his agenda. George W. 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